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    Konrad Koach

Webducation Animation: Seeing, Hearing, Understanding, Webducation.

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Content

1. Module: Call situation (Watzlawick´s model, different steps of a telephone call etc.)
2. Module: Basics of communication
3. Module: questioning techniques (direct and indirect questions)


Goals
General understanding for the specific communication situation on the telephone
Use of costumer-oriented rhetoric on the phone
Identificaion of the different steps of a telephone call
Intercession of different communication techniques
Efficient and successful negotiation on the telephone
Persuasive power by accordance of expression and content

Didactic
elements
 15 interim tests
6 applied examples
5 applied exercises
39 tests to deepen the learning matters
Numerous recommandations for the job-related practise
Final exam with 65 questions

Duration
 3 - 8 hours

Technical requirements
Internet Browser, Flash-Plugin Version 6, Windows PC or Power Machintosh with min. 400 MHz frequency and 128 MB working storage, Sound support
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